Terms of Service

Effective Date: May 22, 2026 Last Updated: May 22, 2026 Version: 1.0

1. ACCEPTANCE OF TERMS

These Terms of Service ("Terms") form a binding legal agreement between Hareloom Studios ("Hareloom", "we", "us", "our") and you ("you", "your", "User"), governing your access to and use of:

• The website hareloomstudios.com (the "Site");
• All websites operated by Hareloom Studios under associated brand names, including but not limited to thrallcraft.com, bunnychart.com, and any future Hareloom-owned domains (each a "Child Site", collectively with the Site, the "Sites");
• All software, applications, installers, games, tools, downloads, scripts, content, services, and documentation offered through the Sites (collectively, the "Services");
• All Hareloom-branded products and offerings, including but not limited to Thrallcraft, Bunnychart, Sidekick, and any future products (collectively, the "Products").

By accessing the Sites, downloading any Product, or otherwise using any Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Cookie Policy. If you do not agree to any part of these Terms, you must immediately discontinue all use of the Sites, Services, and Products.

These Terms apply uniformly across all Sites unless a specific Child Site publishes its own supplemental terms, in which case the supplemental terms apply in addition to (and not in place of) these Terms. Where conflict exists, the more restrictive provision governs.

2. ELIGIBILITY

You must be at least 13 years of age to access the Sites or use any Service. If you are under the age of majority in your jurisdiction (19 in British Columbia), you may only use the Services with the consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf. By using the Services, you represent and warrant that you meet these eligibility requirements.

Certain Products may carry additional age requirements clearly stated on their respective Child Sites or product pages. You agree to comply with those additional requirements.

3. MODIFICATIONS TO TERMS AND SERVICES

We reserve the right to modify, suspend, or discontinue, temporarily or permanently, any part of the Sites, Services, or Products at any time, with or without notice, and without liability to you or any third party.

We may revise these Terms at any time by posting an updated version at the Sites' legal page. The "Last Updated" date at the top of these Terms reflects the most recent revision. Material changes will be communicated through a Site notice, email (where you have provided one), or other reasonable means.

Your continued use of any Site or Service after revisions become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, your sole remedy is to discontinue use of the Sites and Services.

4. LICENSE TO USE THE SITES

Subject to your compliance with these Terms, Hareloom grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Sites for your personal, non-commercial purposes.

This license does not include any right to:

• Modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, frame, mirror, or create derivative works from any portion of any Site or Service without our prior written consent;
• Use any data-mining tools, robots, crawlers, scrapers, or similar data-gathering and extraction tools, except for non-commercial search engine indexing as permitted by our robots.txt;
• Reverse-engineer, decompile, disassemble, or attempt to extract source code from any Product, except to the extent expressly permitted by applicable law;
• Use the Sites in any manner that could damage, disable, overburden, or impair them, or interfere with any other party's use;
• Attempt to gain unauthorized access to any portion of the Sites, Services, accounts, computer systems, or networks connected to the Sites;
• Use the Sites or Services for any unlawful, fraudulent, harmful, or otherwise harmful purpose;
• Remove, obscure, or alter any copyright, trademark, or proprietary notices appearing on the Sites or in any Product.

Any rights not expressly granted are reserved by Hareloom.

5. INTELLECTUAL PROPERTY

5.1 Our Rights

All content on the Sites, including but not limited to text, graphics, logos, icons, images, illustrations, mascots (including "Warp" the Hareloom mascot), audio, video, design elements, layout, source code, compilation thereof, and the underlying software, is the property of Hareloom Studios or its licensors and is protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

"Hareloom", "Hareloom Studios", "Thrallcraft", "Bunnychart", "Sidekick", and the associated logos, slogans (including "Weaving worlds, one thread at a time."), and visual designs are trademarks of Hareloom Studios, whether or not formally registered.

Nothing in these Terms shall be construed as transferring any intellectual property rights to you.

5.2 Your Submissions

If you submit, post, or transmit any content to us through the Sites (including but not limited to feedback, suggestions, bug reports, ideas, contact-form messages, newsletter subscriptions, or other materials, collectively "Submissions"), you grant Hareloom a perpetual, worldwide, irrevocable, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Submissions in any media and for any purpose, including commercial use, without compensation or attribution to you.

You represent and warrant that:

• You own or otherwise control all rights to your Submissions;
• Your Submissions do not infringe any third party's intellectual property, privacy, publicity, or other rights;
• Your Submissions are not defamatory, obscene, harassing, threatening, or otherwise unlawful.

We are under no obligation to maintain confidentiality of any Submission and may use Submissions without restriction.

5.3 Feedback Specifically

Suggestions, improvements, bug reports, or feature requests you provide ("Feedback") are deemed non-confidential, and we may use them for any purpose without compensation or attribution.

6. SOFTWARE DOWNLOADS, SPECIAL TERMS

This Section 6 applies in addition to all other sections of these Terms whenever you download, install, run, or otherwise use any software, installer, executable, archive, or other digital product made available through the Sites (each a "Download"), including but not limited to Sidekick and any future downloadable Product.

6.1 No Warranty on Downloads

ALL DOWNLOADS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, HARELOOM EXPLICITLY DISCLAIMS ANY AND ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, COMPLETENESS, RELIABILITY, OR THAT THE DOWNLOAD WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

6.2 Unsigned Software / Antivirus Warnings

Some Downloads may not be digitally code-signed by a Certificate Authority. As a result, your operating system (Windows SmartScreen, macOS Gatekeeper, etc.) or antivirus software may display warnings, block installation, or quarantine the file. This is normal for indie software and does not indicate the file is malicious. Hareloom provides SHA256 checksums for all Downloads to allow you to verify file integrity. You acknowledge that:

• It is your responsibility to verify the SHA256 checksum against the value published on the corresponding download page before installing any Download;
• Bypassing operating-system or antivirus warnings is done at your own risk;
• Hareloom is not responsible for any consequences arising from your decision to install or run any Download.

6.3 You Assume All Risk

By downloading, installing, or running any Download, you acknowledge and agree that:

• You install and use the Download entirely at your own risk;
• Hareloom is not responsible for any damage to your computer system, mobile device, data, files, operating system, software, hardware, peripherals, network, or any other property or device, whether direct, indirect, incidental, special, consequential, or otherwise, caused by your download, installation, or use of any Download;
• You are responsible for backing up your data before installing any Download;
• You are responsible for ensuring the Download is compatible with your system;
• You are responsible for understanding the Download's functionality before using it.

6.4 No Obligation to Update or Support

Downloads are provided without any obligation on Hareloom's part to:

• Issue updates, bug fixes, security patches, or new versions;
• Provide technical support, customer service, training, or troubleshooting;
• Maintain backward compatibility;
• Continue making any Download available for any period of time.

We may withdraw, modify, or discontinue any Download at any time, in our sole discretion, without notice and without liability.

6.5 License to Use Downloads

Subject to your compliance with these Terms, Hareloom grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Download on devices you personally own or control, for non-commercial purposes only, unless a separate written agreement with Hareloom states otherwise.

You may not:

• Distribute, sell, lease, lend, sublicense, or otherwise transfer any Download to any third party;
• Modify, adapt, translate, or create derivative works of any Download;
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any Download (except to the extent expressly permitted by applicable law, in which case you must first notify Hareloom in writing and allow reasonable opportunity to provide the information that would otherwise be derived through reverse engineering);
• Remove, alter, or obscure any proprietary notices on or in any Download;
• Use any Download in any way that violates applicable law.

6.6 Third-Party Components

Downloads may incorporate or rely on third-party open-source libraries, services, APIs, or other components, each of which is governed by its own license terms. A list of such components and their licenses may be included with the Download or available upon request. Your use of any such component is subject to that component's license, and Hareloom makes no representations or warranties regarding third-party components.

6.7 Network and Data Usage

Some Downloads may connect to the internet to function (e.g., for updates, telemetry, license validation, or API calls to third-party services). You are responsible for any data charges, internet costs, or third-party service fees incurred by your use of any Download. Where a Download transmits data to Hareloom, the Privacy Policy governs that data handling.

7. CHILD SITES (THRALLCRAFT, BUNNYCHART, AND OTHERS)

The Sites include and link to Child Sites operated under Hareloom Studios but presenting separate brands and product offerings. These Terms apply with full force to all Child Sites. Without limiting the foregoing:

• All disclaimers, limitations of liability, indemnifications, and other protective provisions in these Terms apply equally to each Child Site;
• A user agreeing to these Terms while accessing one Site is deemed to have agreed to these Terms with respect to all Sites and all Hareloom Products;
• Where a Child Site provides supplemental terms, those supplemental terms are read together with these Terms;
• Hareloom Studios remains the contracting party for all Sites; references to "Hareloom" or "us" in these Terms include all Sites and Products owned or operated by Hareloom Studios.

8. LINKS TO THIRD-PARTY SITES

The Sites may contain links to third-party websites, services, or resources that are not owned or controlled by Hareloom. Hareloom has no control over, and assumes no responsibility for, the content, privacy policies, terms, or practices of any third-party site. You acknowledge and agree that Hareloom shall not be responsible or liable, directly or indirectly, for any damage, loss, or expense caused or alleged to be caused by or in connection with your use of or reliance on any third-party content, goods, services, or sites. You access third-party sites at your own risk and are encouraged to read the terms and privacy policies of any third-party site you visit.

9. USER CONDUCT

In addition to the restrictions in Section 4, you agree not to use the Sites or Services to:

• Violate any applicable law, regulation, or these Terms;
• Engage in any harassing, threatening, abusive, defamatory, obscene, fraudulent, or harmful conduct toward any person;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity;
• Submit false or misleading information through any Site form;
• Upload, transmit, or otherwise make available any material containing viruses, worms, trojan horses, malware, spyware, or any other malicious code;
• Interfere with or disrupt the integrity or performance of the Sites or the data contained therein;
• Attempt to gain unauthorized access to the Sites, related systems, networks, or any Hareloom data;
• Use the Sites in a manner that imposes an unreasonable burden on our infrastructure;
• Use any robot, spider, scraper, or other automated means to access the Sites for any purpose without our express written permission;
• Collect or harvest any information about other users without their consent.

We reserve the right to investigate and take appropriate action, including without limitation removing content, terminating accounts, and cooperating with law enforcement, against any user violating this Section.

10. DISCLAIMERS

THE SITES, SERVICES, AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HARELOOM EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITES, SERVICES, OR PRODUCTS WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES THAT ANY DEFECTS WILL BE CORRECTED;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, TIMELINESS, OR USEFULNESS OF ANY CONTENT, INFORMATION, OR PRODUCT;
• WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM HARELOOM OR THROUGH THE SITES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

YOUR USE OF THE SITES, SERVICES, AND PRODUCTS IS ENTIRELY AT YOUR OWN RISK.

Some jurisdictions do not allow the exclusion of certain warranties; to the extent such exclusions are not permitted, the warranties are limited to the minimum scope permitted by applicable law.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HARELOOM STUDIOS, ITS FOUNDERS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, PARTNERS, AFFILIATES, LICENSORS, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES;
• DAMAGES FOR PERSONAL INJURY OR PROPERTY DAMAGE;
• DAMAGES RESULTING FROM YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE SITES, SERVICES, OR PRODUCTS;
• DAMAGES RESULTING FROM ANY DOWNLOAD, INSTALLATION, OR USE OF ANY SOFTWARE OBTAINED FROM THE SITES;
• DAMAGES RESULTING FROM ANY THIRD-PARTY CONDUCT OR CONTENT ON OR THROUGH THE SITES;
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS;
• DAMAGES RESULTING FROM BUGS, ERRORS, INACCURACIES, OR INTERRUPTIONS;

WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT HARELOOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HARELOOM'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS, THE SITES, THE SERVICES, AND THE PRODUCTS SHALL NOT EXCEED THE GREATER OF:

(A) THE AMOUNT YOU PAID HARELOOM FOR THE APPLICABLE SERVICE OR PRODUCT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) CANADIAN DOLLARS FIFTY ($50 CAD).

THE PARTIES ACKNOWLEDGE THAT THE FOREGOING LIMITATIONS ARE ESSENTIAL ELEMENTS OF THE BARGAIN AND THAT HARELOOM WOULD NOT PROVIDE THE SITES, SERVICES, OR PRODUCTS WITHOUT THESE LIMITATIONS.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in full. In such jurisdictions, the foregoing limitations apply to the maximum extent permitted by applicable law.

12. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Hareloom Studios, its founders, owners, officers, directors, employees, contractors, agents, partners, affiliates, licensors, and suppliers from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, judgments, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your access to or use of the Sites, Services, or Products;
• Your violation of these Terms or any applicable law;
• Your violation of any third party's rights, including without limitation intellectual property, privacy, or publicity rights;
• Any content you submit, post, transmit, or otherwise make available through the Sites;
• Your installation or use of any Download;
• Any misrepresentation made by you.

Hareloom reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with Hareloom's defense of such matter. You agree not to settle any claim subject to indemnification without Hareloom's prior written consent.

13. PRIVACY AND DATA

Your use of the Sites and Services is subject to our Privacy Policy, which is hereby incorporated into these Terms by reference. By using the Sites, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

14. ANALYTICS, COOKIES, AND TRACKING

The Sites may use cookies, web beacons, server logs, and similar technologies to operate, maintain, secure, and improve the Sites and Services, including for analytics, performance monitoring, and download tracking. By using the Sites, you consent to such use, subject to our Cookie Policy and applicable law.

15. TERMINATION

We may, in our sole discretion and at any time, suspend or terminate your access to all or any part of the Sites or Services, with or without notice and with or without cause, including but not limited to your breach of these Terms.

Upon termination:

• Your right to access and use the Sites and Services immediately ceases;
• Any licenses granted to you under these Terms (including licenses to use Downloads) immediately terminate;
• You must promptly cease all use of any Download and, at our request, delete or destroy all copies in your possession;
• Sections 5, 6, 9, 10, 11, 12, 16, 17, 18, 19, 20, and any other provisions which by their nature should survive termination, shall survive.

16. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to its conflict-of-laws principles.

Any dispute, claim, or controversy arising out of or related to these Terms, the Sites, the Services, or the Products shall be resolved exclusively in the courts of competent jurisdiction located in Vancouver, British Columbia, Canada, and you irrevocably submit to the personal jurisdiction and venue of such courts.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

17. DISPUTE RESOLUTION AND CLASS-ACTION WAIVER

17.1 Informal Resolution

Before filing any formal legal claim against Hareloom, you agree to first attempt to resolve the dispute informally by contacting us at hello@hareloomstudios.com with a description of the issue. Hareloom and you agree to negotiate in good faith for a period of at least thirty (30) days before either party may file a formal claim.

17.2 Class-Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND HARELOOM EACH AGREE THAT ANY CLAIM SHALL BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

If a court determines that this class-action waiver is unenforceable for any reason, the remaining provisions of these Terms shall continue in full force.

18. FORCE MAJEURE

Hareloom shall not be liable for any failure or delay in performance under these Terms resulting from events beyond its reasonable control, including without limitation: acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications failures, denial-of-service attacks, third-party service outages (including hosting, DNS, and content delivery network providers), pandemics, or supply-chain disruptions.

19. ASSIGNMENT

You may not assign or transfer these Terms or any rights or obligations hereunder, by operation of law or otherwise, without our prior written consent. Any attempted assignment in violation of this section is void.

Hareloom may freely assign or transfer these Terms and any rights or obligations hereunder, in whole or in part, without your consent, including in connection with a merger, acquisition, sale of assets, or operation of law.

20. GENERAL PROVISIONS

Entire Agreement. These Terms, together with the Privacy Policy and Cookie Policy and any supplemental terms posted on a specific Child Site, constitute the entire agreement between you and Hareloom with respect to the subject matter and supersede all prior or contemporaneous agreements, understandings, communications, and representations.

Severability. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

No Waiver. Hareloom's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Headings. Section headings are for convenience only and shall not affect interpretation.

Notices to You. We may provide notices to you by posting them on the Sites, by emailing you at any address you have provided, or by other reasonable means. Notices are deemed given upon posting or sending.

Notices to Us. All legal notices to Hareloom must be sent to hello@hareloomstudios.com with subject line beginning "LEGAL NOTICE:".

Relationship. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Hareloom.

Third-Party Beneficiaries. Except as expressly stated, these Terms do not confer any rights on any third party.

Language. These Terms are drafted in English. Any translation is for convenience; the English version governs in case of conflict.

Electronic Communications. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

21. CONTACT

Questions, comments, or concerns regarding these Terms should be directed to:

Hareloom Studios Vancouver, British Columbia, Canada hello@hareloomstudios.com

For legal notices specifically, please use the same address with subject line beginning "LEGAL NOTICE:".

By using any Hareloom Studios website, service, or product, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety.

Document version: 1.0 Last updated: May 22, 2026 Next review date: November 22, 2026 (recommended every 6 months)